Corel Painter - Frequently Asked Questions (FAQs)

Why do I need to authenticate the product?
Authentication validates and verifies your Corel Painter product license. Authenticating the product will provide significant benefits. By doing so, you will always be up-to-date with new product updates from Corel, and you will have access to online content and services from Corel.

Who needs to authenticate their product?
Authentication requires you to sign in with your Corel Account credentials to validate your license. Anyone who has subscribed to or purchased a box or electronic software download (ESD) version of Corel Painter or a trial version must authenticate the product.

What does a Corel Painter subscription include?
A subscription is a payment method, effectively allowing you to rent Corel Painter for a fixed period of time (with renewals if desired). As a subscriber, authentication is required to use your product and entitles you to benefits such as free additional content. Once your subscription expires, you will no longer be able to use the software. Upgrades are included with subscription and ensure that you can always use the most up-to-date version of your Corel Painter product as long as your subscription is active. This license may be used on up to two (2) computing devices (not concurrently) of different platforms.

How can I confirm my subscription is still active or up for renewal?
You can confirm your subscription is still active by visiting the Product Status and Subscriptions section of Your Account. Your subscription status (including remaining days) will be listed, if applicable.

Can I upgrade from a trial or 30-day subscription to a 365-day subscription?
Yes. You can upgrade your subscription only from within your account and benefit from the associated cost savings when you upgrade to a 365-day subscription.

What happens if my credit card expires?
If your subscription is up for renewal, and your credit card has expired, an email will be sent to the email address associated with your purchase to notify you to update your payment information.

Are there any differences between subscribing to Corel Painter and purchasing a full box/download?
If you subscribe to Corel Painter, and you cancel your subscription auto-renewal, or it expires, your version of the software will not launch. Keeping a subscription active will ensure you always have access to the most current version of your Corel Painter product. If you purchase a Full or Upgrade version, you own that software version forever.

I don’t have an Internet connection available at all times. How do I use product features and can I access online content?
As long as you have activated your product by signing in with your account, you have access to all main product features even if you are offline. If you are subscribing to Corel Painter, you will be required to be online at least once every 30 days to re-authenticate your subscription.

Can I cancel my subscription?
If you have auto-renewal set up, you can cancel the auto-renewal of your Subscription. You cannot cancel the current term of your Subscription.

If I have cancelled auto-renewal for my subscription, how can I reactivate it?
If you cancel a subscription you can reactivate it in the Product Status and Subscriptions section of Your Account.

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